{"id":110182,"date":"2025-02-06T15:29:15","date_gmt":"2025-02-06T18:29:15","guid":{"rendered":"https:\/\/www.apucarana.pr.gov.br\/site\/?p=110182"},"modified":"2025-02-07T16:33:52","modified_gmt":"2025-02-07T19:33:52","slug":"procon-apucarana-mantem-whatsapp-para-atendimento-do-consumidor","status":"publish","type":"post","link":"http:\/\/www.apucarana.pr.gov.br\/site\/procon-apucarana-mantem-whatsapp-para-atendimento-do-consumidor\/","title":{"rendered":"Procon Apucarana mant\u00e9m WhatsApp para atendimento do consumidor"},"content":{"rendered":"\n\t\t<!-- MasterSlider -->\n\t\t<div id=\"P_MS69d04f8cb232a\" class=\"master-slider-parent master-slider-gallery   ms-parent-id-0\" style=\"\" >\n\n\t\t\t\n\t\t\t<!-- MasterSlider Main -->\n\t\t\t<div id=\"MS69d04f8cb232a\" class=\"master-slider ms-skin-default\" >\n\t\t\t\t \t\t\t\t \n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\"    >\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Procon01\" title=\"Procon01\" data-src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon01-1024x683.jpg\" \/>\n\t<a href=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon01-1024x683.jpg\" target=\"_self\"    >Procon01<\/a>\n\n\n\t<img decoding=\"async\" class=\"ms-thumb\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon01-1024x683-140x80.jpg\" alt=\"Procon01\" \/>\n\t\t\t\t<\/div>\n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\"    >\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Procon02\" title=\"Procon02\" data-src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon02-1024x683.jpg\" \/>\n\t<a href=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon02-1024x683.jpg\" target=\"_self\"    >Procon02<\/a>\n\n\n\t<img decoding=\"async\" class=\"ms-thumb\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon02-1024x683-140x80.jpg\" alt=\"Procon02\" \/>\n\t\t\t\t<\/div>\n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\"    >\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Procon03\" title=\"Procon03\" data-src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon03-1024x683.jpg\" \/>\n\t<a href=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon03-1024x683.jpg\" target=\"_self\"    >Procon03<\/a>\n\n\n\t<img decoding=\"async\" class=\"ms-thumb\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon03-1024x683-140x80.jpg\" alt=\"Procon03\" \/>\n\t\t\t\t<\/div>\n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\"    >\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Procon05\" title=\"Procon05\" data-src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon05-1024x683.jpg\" \/>\n\t<a href=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon05-1024x683.jpg\" target=\"_self\"    >Procon05<\/a>\n\n\n\t<img decoding=\"async\" class=\"ms-thumb\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon05-1024x683-140x80.jpg\" alt=\"Procon05\" \/>\n\t\t\t\t<\/div>\n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\"    >\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Procon06\" title=\"Procon06\" data-src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon06-1024x683.jpg\" \/>\n\t<a href=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon06-1024x683.jpg\" target=\"_self\"    >Procon06<\/a>\n\n\n\t<img decoding=\"async\" class=\"ms-thumb\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon06-1024x683-140x80.jpg\" alt=\"Procon06\" \/>\n\t\t\t\t<\/div>\n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\"    >\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Procon08\" title=\"Procon08\" data-src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon08-1024x683.jpg\" \/>\n\t<a href=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon08-1024x683.jpg\" target=\"_self\"    >Procon08<\/a>\n\n\n\t<img decoding=\"async\" class=\"ms-thumb\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon08-1024x683-140x80.jpg\" alt=\"Procon08\" \/>\n\t\t\t\t<\/div>\n\t\t\t<div  class=\"ms-slide\" data-delay=\"3\"    >\n\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/plugins\/masterslider\/public\/assets\/css\/blank.gif\" alt=\"Procon09\" title=\"Procon09\" data-src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon09-1024x683.jpg\" \/>\n\t<a href=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon09-1024x683.jpg\" target=\"_self\"    >Procon09<\/a>\n\n\n\t<img decoding=\"async\" class=\"ms-thumb\" src=\"http:\/\/www.apucarana.pr.gov.br\/site\/wp-content\/uploads\/2025\/02\/Procon09-1024x683-140x80.jpg\" alt=\"Procon09\" \/>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t<!-- END MasterSlider Main -->\n\n\t\t\t \n\t\t<\/div>\n\t\t<!-- END MasterSlider -->\n\n\t\t<script>\n\t\t( window.MSReady = window.MSReady || [] ).push( function( $ ) {\n\n\t\t\t\"use strict\";\n\t\t\tvar masterslider_232a = new MasterSlider();\n\n\t\t\t\/\/ slider controls\n\t\t\tmasterslider_232a.control('arrows'     ,{ autohide:true, overVideo:true  });\n\t\t\tmasterslider_232a.control('thumblist'  ,{ autohide:false, overVideo:true, dir:'h', speed:17, inset:false, arrows:false, hover:false, customClass:'', align:'bottom',type:'thumbs', margin:2, width:140, height:80, space:2, fillMode:'fill'  });\n\t\t\t\/\/ slider setup\n\t\t\tmasterslider_232a.setup(\"MS69d04f8cb232a\", {\n\t\t\t\twidth           : 960,\n\t\t\t\theight          : 540,\n\t\t\t\tminHeight       : 0,\n\t\t\t\tspace           : 0,\n\t\t\t\tstart           : 1,\n\t\t\t\tgrabCursor      : true,\n\t\t\t\tswipe           : true,\n\t\t\t\tmouse           : true,\n\t\t\t\tkeyboard        : false,\n\t\t\t\tlayout          : \"fillwidth\",\n\t\t\t\twheel           : false,\n\t\t\t\tautoplay        : true,\n                instantStartLayers:false,\n\t\t\t\tmobileBGVideo:false,\n\t\t\t\tloop            : true,\n\t\t\t\tshuffle         : false,\n\t\t\t\tpreload         : 3,\n\t\t\t\theightLimit     : false,\n\t\t\t\tautoHeight      : false,\n\t\t\t\tsmoothHeight    : true,\n\t\t\t\tendPause        : false,\n\t\t\t\toverPause       : false,\n\t\t\t\tfillMode        : \"fill\",\n\t\t\t\tcenterControls  : true,\n\t\t\t\tstartOnAppear   : false,\n\t\t\t\tlayersMode      : \"center\",\n\t\t\t\tautofillTarget  : \"\",\n\t\t\t\thideLayers      : false,\n\t\t\t\tfullscreenMargin: 0,\n\t\t\t\tspeed           : 17,\n\t\t\t\tdir             : \"h\",\n\t\t\t\tresponsive      : true,\n\t\t\t\ttabletWidth     : 768,\n\t\t\t\ttabletHeight    : null,\n\t\t\t\tphoneWidth      : 480,\n\t\t\t\tphoneHeight    : null,\n\t\t\t\tsizingReference : window,\n\t\t\t\tparallaxMode    : 'swipe',\n\t\t\t\tview            : \"basic\"\n\t\t\t});\n\n\t\t\t\n\t\t\twindow.masterslider_instances = window.masterslider_instances || [];\n\t\t\twindow.masterslider_instances.push( masterslider_232a );\n\t\t});\n\t\t<\/script>\n\n\n<p>Al\u00e9m do atendimento presencial, a Coordenadoria Municipal de Prote\u00e7\u00e3o e Defesa do Consumidor de Apucarana (Procon Apucarana) tem realizado atendimento por meio do aplicativo de mensagens WhatsApp, atrav\u00e9s do n\u00famero telef\u00f4nico 4399654-9126.<\/p>\n<p>A ferramenta tem colaborado para agilizar o protocolo de novas demandas e tamb\u00e9m acompanhamento dos processos. De acordo com o coordenador municipal, advogado Mateus Maia, atrav\u00e9s do aplicativo o consumidor tamb\u00e9m tem acesso a informa\u00e7\u00f5es ou esclarecimento de d\u00favidas.<\/p>\n<p>\u201cUma tecnologia digital que hoje \u00e9 conhecida por praticamente toda popula\u00e7\u00e3o, gratuita e de f\u00e1cil manuseio, que estamos utilizando desde o in\u00edcio do nosso trabalho a frente do \u00f3rg\u00e3o, em janeiro, e que tem contribu\u00eddo para promover uma maior acessibilidade aos nossos servi\u00e7os, em especial aos idosos, pessoas com defici\u00eancia ou com mobilidade reduzida, uma vez que atrav\u00e9s desta tecnologia de troca de mensagens, as pessoas podem dar andamento a suas demandas sem a necessidade de estarem se deslocando para a unidade f\u00edsica do Procon\u201d, comenta Maia, frisando que atrav\u00e9s do aplicativo o consumidor pode anexar documentos, \u00e1udio e imagens. \u201cIsso \u00e9 outro facilitador que agiliza o nosso trabalho\u201d, pontua o coordenador.<\/p>\n<p>Outra novidade idealizada pela nova gest\u00e3o do Procon Apucarana \u00e9 a cria\u00e7\u00e3o de um perfil na rede social Instagram, que deve ser colocado no ar a partir desta semana em parceria com a diretoria de M\u00eddias Sociais Digitais da Sub-Secretaria Municipal de Comunica\u00e7\u00e3o. \u201cAtrav\u00e9s do @proconapucaranaoficial, vamos interagir com os internautas e tamb\u00e9m produzi periodicamente conte\u00fado de interesse para toda a popula\u00e7\u00e3o\u201d, complementa a advogada Silvana Verona, diretora do Procon Apucarana.<\/p>\n<p><strong>Servi\u00e7o:<\/strong> O atendimento presencial e virtual do Procon Apucarana, acontece de segunda a sexta-feira, das 8h30 \u00e0s 11h30 e das 13 \u00e0s 17 horas. A unidade f\u00edsica fica localizada junto ao pr\u00e9dio do F\u00f3rum Trabalhista de Apucarana, na Avenida Central do Paran\u00e1, 1380 &#8211; Jardim Diamantina. O atendimento tamb\u00e9m \u00e9 realizado pelo telefone fixo (43) 3308-1434.<\/p>\n<p>Al\u00e9m de atendimento de consumidores residentes em Apucarana (pessoas f\u00edsicas e jur\u00eddicas), o Procon Apucarana tem abrang\u00eancia regional sendo respons\u00e1vel por demandas de Cambira, Novo Itacolomi, Faxinal, Borraz\u00f3polis, Cruzmaltina, Maril\u00e2ndia do Sul, Calif\u00f3rnia, Mau\u00e1 da Serra, Jandaia do Sul, Marumbi, Kalor\u00e9, Bom Sucesso e S\u00e3o Pedro Iva\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Al&eacute;m do atendimento presencial, a Coordenadoria Municipal de Prote&ccedil;&atilde;o e Defesa do Consumidor de Apucarana (Procon Apucarana) tem realizado atendimento por meio do aplicativo de mensagens WhatsApp, atrav&eacute;s do n&uacute;mero telef&ocirc;nico 4399654-9126. A ferramenta tem colaborado para agilizar o protocolo de novas demandas e tamb&eacute;m acompanhamento dos processos. De acordo com o coordenador municipal, advogado [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":110187,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-110182","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"acf":[],"_links":{"self":[{"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/posts\/110182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/comments?post=110182"}],"version-history":[{"count":1,"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/posts\/110182\/revisions"}],"predecessor-version":[{"id":110190,"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/posts\/110182\/revisions\/110190"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/media\/110187"}],"wp:attachment":[{"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/media?parent=110182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/categories?post=110182"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.apucarana.pr.gov.br\/site\/wp-json\/wp\/v2\/tags?post=110182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}